If you’re a social media novice, hashtags -- those short links preceded by the pound sign (#) -- may seem confusing and unnecessary. But they are integral to the way we communicate online, and it’s important to know how to use them (even though some people, like Jimmy Fallon and Justin Timberlake, are not the biggest fans). Plus, they can be a lot of fun.
On Twitter, the pound sign (or hash) turns any word or group of words that directly follow it into a searchable link. This allows you to organize content and track discussion topics based on those keywords. So, if you wanted to post about the Breaking Bad finale, you would include #BreakingBad in your tweet to join the conversation. Click on a hashtag to see all the posts that mention the subject in real time.
The hashtag’s widespread use began with Twitter but has extended to other social media platforms. In 2007, developer Chris Messina proposed, in a tweet, that Twitter begin grouping topics using the hash symbol. Twitter initially rejected the idea. But in October 2007, citizen journalists began using the hashtag #SanDiegoFire, at Messina’s suggestion, to tweet updates on a series of forest fires in San Diego. The practice of hashtagging took off; now users and brands employ hashtags to cover serious political events (#Cairo) and entertainment topics (#MileyCyrus) alike.
With our beginner's guide, you'll be hashtagging like a pro in no time.
How do you make the most of hashtags? Let us know in the #comments.
Supported Characters
Image: Flickr, Roberta Cortese
Which characters can you include in a #hashtag?
For starters, spaces are an absolute no-no. Even if your hashtag contains multiple words, group them all together. If you want to differentiate between words, use capitals instead (#BlueJasmine). Uppercase letters will not alter your search results, so searching for #BlueJasmine will yield the same results as #bluejasmine.
Numbers are supported, so tweet about #50ShadesOfGrey to your heart’s content. However, punctuation marks are not, so commas, periods, exclamation points, question marks and apostrophes are out. Forget about asterisks, ampersands or any other special characters.
Keep in mind that the @ symbol does something completely different. Using @ before a person’s Twitter handle will tweet at him directly, letting him know you have written to him via the @Connect tab. A hashtag will not. Sometimes users will hashtag a celebrity’s name instead of using her Twitter handle -- it is acceptable to tweet #Lorde or @lordemusic. But if you are trying to reach someone directly, don’t use a hashtag.
There is no preset list of hashtags. Create a brand new hashtag simply by putting the hash before a series of words, and if it hasn't been used before, voilà! You've invented a hashtag.
Supported Platforms
Image: Flickr, mkhmarketing
Most major social media platforms support hashtags. These include:
Twitter: Twitter is the birthplace of modern hashtag usage -- as such, its hashtags are more versatile than other sites' (see “Tone & Voice,” below). Twitter hashtags are mainly used to denote specific topics of conversation; the “Trends” sidebar of your Twitter feed curates a list of hashtags you might be interested in, based on your tweets.
When you search for a hashtag on Twitter, there are three ways to filter the results. The "Top" option displays the most relevant and popular posts, including those from users you don't follow. "All" shows you every tweet that uses the specific hashtag in real time, and "People you follow" will only display results from users you are following.
Facebook: Facebook only recently added hashtag support in June 2013, and the practice has not picked up much steam. Nevertheless, clicking on Facebook hashtags will take you to a list of posts containing the same hashtag. The results are not limited to people you know.
Instagram: Hashtags can be used to complement photos shared on Instagram and help you discover new accounts and pick up followers. Some hashtags were created specifically for Instagram photo challenges -- #ThrowbackThursday, for example, encourages users to post retro photos. Vine uses hashtags in the same way -- try accompanying each of your Vine videos with at least one hashtag to maximize shareability.
Google+: When you click on a hashtag in Google+, the search results will include the original hashtag as well as posts with similar tags and keywords. Google search results display on the left side of the page, while hashtag results from within Google+ appear on the right. Google also gives you the option to search within Facebook or Twitter.
Tumblr: Tumblr posts have a special “Tag” section where you can enter tags. These tags function like Twitter hashtags, organizing posts by topic, but the hash symbol is inserted automatically. Hashtags included in the main body of a post are not transformed into links.
Pinterest: Use Pinterest hashtags to mark and search for content. Click on the hashtag in a pin description to navigate results that contain the exact hashtag, plus pins with the same word or phrase in the description.
Curious which hashtags are trending across social media? Hashtags.org tells you which tags are hot in real time.
Tone and Voice
Beyond simply organizing your tweets, Twitter hashtags can help you craft your voice while joining in a larger discussion. You can use multiple hashtags in one tweet, but don’t go overboard. One to three is generally an acceptable range.
In a post for The New Yorker, Susan Orlean points out that hashtags can provide colorful commentary as a sort of “muttered into a handkerchief” aside, to give context and to convey humor or sarcasm.
I like my birth control like I like my supermarket samples: #nocost #obamacare http://t.co/dgSWraSy3A— Lena Dunham (@lenadunham) October 2, 2013
Sometimes a hashtag is so zany or specific that there are few, if any, search results attached to it. These exist mainly for entertainment purposes. Orlean gives the example “Sarah Palin for President??!? #Iwouldratherhaveamoose.” As she points out, it is unlikely anyone would actually search for "#Iwouldratherhaveamoose," but it adds a dash of humor that followers appreciate.
Here are some sample tweets that use hashtags (in bold) to add context, humor and voice:
Let the weekend begin! #TGIF
Wearing socks with Crocs is so stylish #kidding
Just dropped my second ice cream cone. #fail
I hate when people smoke e-cigarettes indoors. #annoying #rude #whygodwhy
The movie #Gravity is beautiful, but so terrifying! #nevergoingtospace
I’m loving 'The Sound of Things Falling' by Juan Gabriel Vasquez #FridayReads
Business and Marketing
Many major brands now have Twitter accounts, and some choose to create hashtags to promote specific events or campaigns. If you want to use Twitter as part of your business strategy, here are a few tips to keep in mind:
Consolidate your tweets: Choose a specific account that will represent your brand or business. Set up a business account, or designate one employee to tweet on behalf of the company. That way, users can find all of your tweets in one place.
Use relevant hashtags: See what hashtags other businesses in your field are using. If you’re promoting cheap airfare, you will want to use hashtags like #CheapTravel and #FlightDeals so users will find you when they search for those keywords.
Follow trends: See what hashtags are trending and make use of them -- if they are relevant to your business. Using a popular hashtag that has nothing to do with your brand (for example, including #MileyCyrus in a tweet about cheap airfare) makes you look like a spammer and will hurt your credibility.
Create your own hashtag: If you want to create a special hashtag for an event or campaign, select one that hasn't been used before and remind everyone to use it in related tweets. Be sure to include the hashtag in any promotional materials. Make it informative but short -- for example, Mashable uses #MashReads to talk about writers who visit our HQ.
So excited to announce that Malcolm @gladwell is joining the #MashReads Social Book Club this month! http://t.co/pZ8anf3vgO— Elisha Hartwig (@ElishaHartwig) October 1, 2013
Generate buzz: Creating a contest, raffle or promotion is a great way to get Twitter talking about your brand. Users will be more likely to retweet your hashtags if they know they might win a prize by doing so. For instance, if you're promoting a new confectionery shop called Candy Land, get Twitter buzzing by offering free treats to users who tweet #CandyLandPromo.
[seealso slug="twitter-hashtag-campaigns"]
Remember, your hashtag’s visibility will depend on your privacy settings. If your Twitter account is private, only those authorized to see your tweets will have access to your hashtags. If you are using hashtags to increase your brand's exposure, make sure your tweets are set to Public.
Best Practices
Image: Flickr, TPorter2006
Twitter has a helpful list of best practices for using hashtags, but here are three key tips for all users:
Be specific: If you’re using a hashtag to join a conversation, make sure the hashtag is specific and relevant to your topic. If you’re talking about Obama's health care plan, use #Obamacare instead of simply #Obama. A vague or generic hashtag like #health or #opinion isn’t effective either.
Keep it simple: Hashtags, like links, look like spam if they are used too often. Three hashtags should be the maximum on Twitter and Facebook, but you can get away with more hashtags on Instagram and Vine. And don’t hashtag the same word twice (“#Gravity is a great movie! Everybody go see #Gravity”). It’s #redundant.
Give context: A tweet that contains only hashtags is not only confusing -- it's boring. If your tweet simply reads, “#happy,” your followers will have no idea what you’re talking about. Similarly, if you tweet, “#BreakingBad is #awesome,” you’re not really adding much to the conversation.
For further social media guidance, check out these resources:
The Beginner's Guide to Social Media
The Beginner's Guide to Twitter
The Beginner's Guide to Facebook